Month: November 2016

Spreading Pixie Dust

Spreading Pixie Dust

Oh, how I love my job! It’s not without its quirks, but I look forward to going to work every day.  I have had the most amazing experiences so far.  Some of my favorite moments has included catching moments of magic being created, such as testing of the lights on Cinderella’s castle, walking through snowfall in the middle of the night at Hollywood Studios, and witnessing the Magic Kingdom switch over from fall to the winter holidays overnight!  The one thing that really stands out and makes the biggest impact to me is the passion of the cast members and the commitment to excellence.  It’s the Disney level of service that creates a level of awe, even internally, many refer to as Pixie Dust.  There are high expectations for this company.  The CEO Bob Iger has the vision for Disney to be the Most Admired Company in the World.

Through the many efforts across the company we focus on our four key areas: Safety, Courtesy, Show, and Efficiency. I am honored that I get to be an integral part of safety.  While I am still learning about standard safety practices, I am applying my project management skills to support the training of Engineering Services Cast Members with safely executing ride motion protection.  It’s driven by a worldwide need to give cast members and employees the comfort that when they come to work at a risky job, they can expect to go home in the same state that they came into work – with all fingers, all toes, and just in general in one healthy solid piece.  Disney has many people working to ensure our cast are taken care of.

My team has recently been looking for ways to make training more engaging to take it to the next level by encouraging critical thinking from cast members using gaming methods. We want to add value to the training.  Recently, the onboarding experience has been significantly improved through gaming strategies that encourage team work and challenges based on information learned during the onboarding process.  It’s the ways that the Disney goes above and beyond even internally to make the cast feel like they are valued that helps make a huge impact.  Through efforts like these, the pixie dust spreads.