Team Members Value Regular Recognition

Team Members Value Regular Recognition

Every day at Disney’s Blizzard Beach the lifeguards and slide operators gather together for two quick stand up meetings also known as Break Outs, one in the morning before the park opens and one in the evening after the park closes.  This is very similar to what is formally done with Software related Agile development to discuss the plan for the day as well as provide recognition, notices, and reminders.  The Blizzard Beach Coordinators are similar to the Agile Scrum Masters with the task of leading these stand up meetings and provide support throughout the day.  These roles are very effective in helping to maximize the potential of the day by setting focus items and consistently rewarding the team efforts.  The coordinators leading Break Out rotate between about a dozen individuals that have established themselves over time, generally about a year, as front line leaders.

The Break Out at the end of the day at Blizzard Beach reviews prominent happenings during the day such as reminders over the importance of hydration in the intense Florida heat.  One of the Coordinators has promoted the phrase, “Hydration Starts at Home”.  The team also gets an overview of what went well and what needs improvement during this time.  Last night during break out when the Lifeguard of the Day was announced, my name came up.  It made me feel really great that my efforts were recognized after the long day in the heat while maintaining a positive attitude.  The Lifeguard of the Day becomes eligible for Lifeguard of the Week.  As Lifeguard of the Week, you can sign the official Lifeguard Tube that hangs over the Base Operations center and choose your favorite area to work on for the week.  It’s simple awards such as this that provide motivation and make team members feel appreciated.  I am proud to work for a company that finds ways to show it values it’s team.

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